Are We a Good Fit?

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

We have a provider on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call (419) 473-6673 and the provider on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. Read more about After Hours care.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

Insurance copays are expected to be paid at the time of service. Please bring ALL insurance cards to every visit.  If you do not have insurance, payment for services is required at the time of visit.  The office can provide you with our fee schedule as needed.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

Please note that our company email is not HIPAA complaint, nor monitored daily. If you need to send patient information, please use your patient portal.  If you require immediate assistance, please call the office.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

To ensure we provide you with the most efficient care, please call ahead to schedule an appointment.  We do offer same day sick appointments and every child to be seen needs to have an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

For acute illneses and injuries, call the office and get scheduled for a same day sick appointment on the day you desire to be seen. Sometimes an appointment may not be required, and our staff can take a message for our nursing staff to call you back in regards to your concerns. However, if your concern is should you be seen, likely you should schedule an appointment.  Non-urgent messages could also be sent to staff through the portal.

Our nurses will answer all calls and messages received throughout the day, but they may not be able to contact you until after the office has closed.

For well visits, we encourage you to schedule your next wellness visit while the office. Early preparation will allow you optimal appointment times and days.  Well visits may be scheduled up to 12 months in advance. You will receive an automated reminder if your child is overdue for their next well visit. (Automated reminders are also sent for any vaccines for which your child is due.)

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive more than 15 minutes late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

THREE missed appointments may result in discharge from the practice.  Please reach out for any difficulties you may be encountering that hinder your ability to make your appointments.

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention (CDC) and the American Academy of Pediatrics (AAP).